5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have discovered is that most security guard companies are capable of providing the service that property supervisors want, but also often do not due to a lack of continuing quality control procedures.
Security guard companies are unlike any vendor that a home supervisor usually hires. If you hire a painter, you are able to see whether or not they do their jobs by taking a look at the walls. But when you hire a security guard business, how often can you see if the protector company is performing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your defenses. In most instances they likely are, but it is crucial to employ a method of verification and quality control to ensure that problems connected with the lack of performing these jobs don’t begin to happen.
In this article we’ll talk five (5) simple steps to enhancing your security guard service and achieving everything you picture as your ideal retail security Dagenham.
Screen Your Guards Qualifications
In most states, guards are mandated to have a specified amount of training before they could begin working as security guards. If your state is one of these states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security company and ask yourself does it seem adequate.
It is also your security guard company performing background and drug screenings on all your guards until they send them to your property? If they’re, they should be providing you with verifications. Otherwise, why?
Another excellent method to display if the protector is a good fit for your property is to perform a brief”interview” to get a sense of the guard and also to explain your expectations. This first conversation will tell you a lot about what to expect from this guard and it gives you a chance to ask another guard if you feel that it is necessary.
Assess Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces each guard to the business itself, in several circumstances the shield’s orientation to his delegated land is not as complete. We call the orientation for the delegated land”Website Specific Training”. Find out what your site specific training looks like:
• Can it happen at your premises?
• Just how long is each new officer educated?
• Just how long can the security company double lender? (Double banks is the procedure for having a seasoned guard working in the exact same time as the new guard.)
Determine the answer to each of these questions and make certain that they match what you believe is adequate. You should even consider sitting in on your security guard company’s orientation and your site specific training to get an understanding of what goes into preparing a guard to work in your premises.
Inspection Your Guard’s Supervision
Protect supervision is one of the more important factors of very good security guard service. When security companies provide poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their duties. When the guards are not being supervised, they begin to feel that their job is not significant and they begin to see themselves as less of a region of the security group. When guards don’t feel as part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract doesn’t demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the Standard security company field supervisor spot checks, the 2 methods of distant oversight that prove most effective are: Officer Check-Ins
If your guards are required to make rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re in your premises. These tracking systems permit the security guard business to monitor the log and time the action of the guards while they’re making rounds to various areas in your premises. Many Officer Tour Tracking Systems can create reports which enable the security guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in frequently with the security guard company provides a method of earning certain that each guard is secure and alert. Using guards check-in frequently with the security guard business, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are always good ways of finding out exactly what is occurring with your security while you are not there. During these inspections, make sure to ask your security guards questions about their responsibilities and duties to ensure that they know their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security adviser be sure that the adviser is not really a security guard business. If so, your audit is sure to turn up problems with your existing security guard business.